Frequently Asked Questions
How long will it take to get my order?
We usually despatch your order within one working day. You will receive an notification as soon as your order is despatched.
How will you ship my order?
We use Royal Mail 48 hour delivery for our standard delivery orders, but if you select Express delivery we will use Royal Mail 24 to speed up the delivery of your order. You will receive a tracking number for your order when it is despatched. Occassionally if your order is heavy we may have to use a courier to deliver, but this is rare.
Do I need to sign for my order?
Most orders are sent without requesting a signature upon delivery unless it is a high value item. All our orders do have a tracking number so we are aware when the order has been delivered, minimising the need for a signature
Can I track my order?
You will receive a tracking number but this only shows when your order has been delivered, or if an attempt to deliver has been made. If you would like a fully tracked service please choose the fully tracked shipping option
Who can I contact about my order?
Should you have any questions then we are always happy to help. Just send an email to firstname.lastname@example.org and we will get back to you within a couple of hours, although often we reply much quicker. We do also have a contact us form on the website for your use.