Delivery

Delivery and Returns Details





Kiddymania® Loves the Planet and uses Biodegradable packing whenever possible*(*unless sent via suppliers directly and occasional orders which we are unable to earth friendly package).

 

UK Delivery rates:

 

Delivery rates for UK*

Standard postage

Despatched (working days)

Esimated delivery time(working days)*

Orders up to £10  

£1.75 (orders sent by royal mail)

1-2 days

1-3 days after despatch

Orders up to £30 - usually despatched within 2-3 days  

£3.95 (signature may be required upon delivery)

1-2 days

1-3 days after despatch (however,this is not guarenteed as some items are despatched directly from the supplier. If you need this for a specific date we recommend upgrading to express delivery

Orders over £30

FREE! (signature required upon delivery)

1-2 days

1-3 days after despatch (however, this is not guaranteed as some items are despatched directly from the supplier. 

We will despatch your order quickly but the delivery times are not guaranteed so please allow a reasonable time for your order to arrive.  It is advisable to have your order delivered to an address where somebody is available to sign for your order as most orders will need to be signed for. 

*Usual delivery times are a general guidline and may vary due to any circumstances which are out of our control. Once the orders have been passed to the delivery providers we are no longer responsible for delivery time. 

 

We do not offer an Express delivery option, but please rest assured that your order will be despatched in a quick timescale.

Courier delivery is only available to UK mainland and excludes Highlands and Islands – in this case a suitable alternative will be made. Orders sent directly from a supplier may not be available for courier delivery

We endeavour to send orders paid for using the online payment service within 1-2 days of order, however, it is likely that your order shall be shipped quicker than this, unless ordered during busy periods. Items which are specially ordered or made to order may take longer to ship. Should this be the case, a note of expected shipping times are clearly marked upon the item.

Wherever possible orders will be sent is boxes and shall be pleasantly packaged inside in tissue paper, but some items which are unable to be boxed will be sent in secure mailing envelopes. Orders sent directly from the supplier may not be sent in mailing boxes, but their own packaging. Some orders sent by courier will be in courier packaging and may not be boxed

In busy periods, if there is a very rare occassion where an item is sold out a close alternative may be sent on approval. Should you not wish to receive an alternative please put a note in the comments box at checkout.

Free delivery is for U.K. orders over £30.

 

Kiddymania® and Dollymania are not responsible for the order once it has been placed in the hands of Royal Mail or any courier.  Claims for failure to deliver must be taken up with either Royal Mail or the courier and not Kiddymania® or Dollymania.

If the receiver of the goods is not available to sign for the delivery this is the responsibility of the customer and not Kiddymania® or Dollymania.

Orders must be received strictly by 12 noon. Any orders taken after 12 noon will be counted as the following days orders.

Orders taken on Friday before 12 noon will be posted on Friday but orders taken after 12 noon will be posted on Monday.

Orders taken on Saturday or Sunday will be posted on Monday.

Express delivery does not include Saturday delivery.

You will need to sign for items on Express delivery so please ensure that you will be available to sign for your delivery. A telephone number will also be needed.

Delivery shall ordinarily be made by  Royal Mail, however some larger items may be sent by courier. Tracking details will be provided wherever possible.

 

Collection from our premises

Collection is available from our premises but we do need you to contact us first for the collection code and also to arrange for your goods to be collected as we are not alway in the unit.

Collection orders still need to be placed online and paid for through the payment gateway or by payment upon collection. Payment on collection must be made by cheque with a valid bankers card, cash or will be made through out payment gateway at time of collection. Our payment gateway is an online system.

International rates:

IMPORTANT

Please Note that we deliver to UK, Europe, and Worldwide with the Exception of America and Canada.

 

Italy has been banded as the same price as the Rest of the World as we have to send these orders by courier as standard airmail does not reach Italy.

Delivery rates for Europe except Italy

Standard Airmail

Orders up to £5

£4.95

Orders up to £10

£7.95

Orders up to £20

£12.95

Orders up to £40

£16.95

Orders over £40

 

£19.95

 

 

Rest of World outside Europe except USA.

If you can’t see your country on the drop down menu at checkout please email for this to be added on for you.

Delivery rates for Rest of World and Italy

Standard Airmail

Orders up to £5

£7.95

Orders up to £10

£9.95

Orders up to £20

 £14.95

Orders up to £40 £19.95

Orders up to £60

£24.95

Orders over £60

£29.95

 

 

 

Unfortunately we do not ship to USA

 

Please note : these postage rates apply to orders weighing below 2kg as this is the maximum weight allowable to be sent via Air Mail.
Should your order exceed 2kg extra postage charges may be incurred. You will be emailed with the extra cost should this situation arise.
Only Paypal or Shopify payment online secure payment methods are accepted from overseas buyers.  No international money orders etc. Prices on this site are charged in UK pounds sterling. Buyers abroad please note that Kiddymania® or Dollymania are not responsible for any conversion rates or charges to your own currency.

We are unable to send large items overseas. These items will be clearly marked.

Failure to pay for the correct postage will prevent your order from being sent.

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