Delivery and Returns Details

Kiddymania® Loves the Planet and uses Biodegradable packing whenever possible*

(*unless sent via suppliers directly and occasional orders which we are unable to earth friendly package )

UK Delivery rates:

*If Royal Mail returns an item to us due to a customer not collecting it from Royal Mail, or if a carrier has to redeliver we reserve the right to recharge the postage cost.

We endeavour to send orders paid for using the online payment service within 2 days of order, however, it is likely that your order shall be shipped quicker than this, unless ordered during busy periods. Items which are specially ordered or made to order may take longer to ship. Should this be the case, a note of expected shipping times are clearly marked upon the item.

First class Royal Mail postage is our standard method of postage but cannot guarantee delivery day via this method. Should you need your order urgently please upgrade to Express Delivery.

Wherever possible orders will be sent is boxes and shall be pleasantly packaged inside in tissue paper, but some items which are unable to be boxed will be sent in secure mailing envelopes. Orders sent directly from the supplier may not be sent in mailing boxes, but their own packaging

You may add a gift card to your order for a very small extra fee.

Heavier orders may be sent via Royal Mail standard parcels service or courier. Courier orders will need to be signed for.

EXPRESS DELIVERY UPGRADE

Should you need your order urgently or day specific please place your order before 12 noon for same day despatch. This would be made via Special Delivery or Courier and would require a signature, so please ensure that somebody will be available to accept the orde r. Standard 1st class mail is NOT a method for Express delivery. Some items are unavailable for Express delivery. These items are clearly marked.

Kiddymania® and Dollymania can only guarantee that the item will be despatched the same day if orders are placed before 12 noon.  Orders placed after this time will be counted as the next days orders.

Kiddymania® and Dollymania are not responsible for the order once it has been placed in the hands of Royal Mail or any courier.  Claims for failure to deliver must be taken up with either Royal Mail or the courier and not Kiddymania® or Dollymania.

If the receiver of the goods is not available to sign for the delivery this is the responsibility of the customer and not Kiddymania® or Dollymania.

There is a standard charge of £7.95 for normal UK shipping rates for Express delivery. The Highlands and Ireland may incur an extra charge depending upon location-please email if unsure.

Items where next day delivery is not available or where time restrictions apply are clearly marked on the description of the item. Please check before selecting Express delivery

Orders must be received strictly by 12 noon. Any orders taken after 12 noon will be counted as the following days orders and will not be despatched until the next day.

Orders taken on Friday before 12 noon will be posted on Friday but orders taken after 12 noon will be posted on Monday.

Orders taken on Saturday or Sunday will be posted on Monday.

Express delivery does not include Saturday delivery.

You will need to sign for items on Express delivery so please ensure that you will be available to sign for your delivery. A telephone number will also be needed.

Delivery shall be made either via Royal Mail Special delivery or for large items via courier. Tracking details will be provided upon request.

International rates:

Please Note that we deliver to UK, Europe, Australia and New Zealand.

Only Paypal or Protx online secure payment methods are accepted from overseas buyers.  No international money orders etc. Prices on this site are charged in UK pounds sterling. Buyers abroad please note that Kiddymania® or Dollymania are not responsible for any conversion rates or charges to your own currency.

Rest of World outside Europe except USA

Please note : these postage rates apply to orders weighing below 2kg as this is the maximum weight allowable to be sent via Air Mail.

Should your order exceed 2kg extra postage charges may be incurred. You will be emailed with the extra cost should this situation arise.

Items marked are unable to be posted overseas.

Failure to pay for the correct postage will prevent your order from being sent.

PAYING FOR YOUR ORDER

UK orders can be paid for via the secure online payment system (preferred method), Paypal, postal orders or cheques.

Our Payment Gateway is powered by Protx which is a secure payment gateway.

If paying by cheque orders will not be sent until payment has cleared.

Overseas orders must be paid for via the online payment system or Paypal. No international money orders.

Returns

In the unlikely event that you are not happy with your goods, you may return them to me within 7 days of receipt.

Firstly, can we ask that you email sales@kiddymania.co.uk to inform me that an item is being returned.

Please ensure that the goods are in their original condition including all tags attached. I am unable to accept return if tags have been removed or if boxes are damaged due to poor return packaging.

Please include your original invoice with your items or a note of your name and address.

Returns shall be refunded less shipping costs unless due to an error on our part where a replacement shall be sent or a full refund given. Exchanges are permitted but will incur another shipping charge.

Refunds will be given by the same method as the original payment was made in.